20 Apr 2020
First impressions are as follows
1) It is quite a laborious process, for example a simple one director claim took 35 minutes start to finish.
2) For payrolls of under 100 employees the details must be entered manually. We have reports of people losing a lot of entered information as the site crashes and having to start again. This is no great surprise as there will be enormous demand.
3) HMRC released details of how they expect daily rates to be calculated very late and at odds with generally held assumptions. We are hoping to receive a software update on Wednesday which will help us to extract calculations from completed payrolls and speed up the process. Progess before then will be slow therefore.
4) For payrolls over 100 employees it is mandatory to supply employee details on a spreadsheet or payroll software generated reports. It would very much help us and our payroll clients if there was an option to use this for payrolls under 100. We understand discussions are taking place between HMRC and payroll software suppliers to try and speed the process up.
5) Our payroll staff need to process payrolls in the first place in order to provide the information to make the claim. We have one claim which got rejected by HMRC as they said their records did not show three employees for whom RTI submissions had, in fact, been made already. Please therefore be patient and direct any specific queries to your normal director/manager rather than the payroll team.